Refund policy

Return & Refund Policy

We want every Prvoeian™ accessory to arrive as expected. If something is not right with your order, this policy explains how to request a return and what happens after your request is reviewed.

30-Day Returns

Eligible products may be returned within 30 calendar days after delivery.

To qualify for a standard return, the accessory should be:

Unused and unworn
In its original condition
Returned with its original packaging, tags, and included accessories where applicable
Accompanied by valid proof of purchase or an identifiable Prvoeian™ order

For hygiene and product-condition reasons, items showing signs of wear, alteration, washing, misuse, or damage occurring after delivery may not qualify for a preference-based return.

Starting a Return

Before sending anything back, email service@prvoeian.com.

Please provide:

Your order number
The product you wish to return
A brief reason for the request
Photos or other relevant information if the item arrived damaged, defective, or incorrect

We will review the request and, when the return is approved, provide the applicable return address and return instructions.

Please do not send a parcel to an address found elsewhere on our website without receiving return instructions first. Unauthorized returns may be difficult to identify and may delay processing.

Return Shipping Costs

For a return based on personal preference—such as a change of mind, an unwanted color, or another non-defect reason—the customer is responsible for the applicable return shipping cost.

If an item arrives damaged, defective, incorrect, or materially different from its product description, contact us with supporting information. Once the issue is confirmed, Prvoeian™ will provide an appropriate replacement, refund, or return solution without additional cost to the customer.

We do not require customers to bear return costs resulting from a confirmed fulfillment or product issue for which the customer is not responsible.

Items With Return Limitations

Certain products may have return restrictions where reasonably necessary for hygiene, customization, or product condition.

These may include:

Personalized or custom-made products
Items that have been worn, used, altered, or damaged after delivery
Products missing essential components or original packaging where this prevents appropriate inspection
Items specifically identified as final sale before purchase, where permitted by applicable law

A product is not automatically excluded from appropriate assistance merely because it was discounted if it arrives damaged, defective, incorrect, or materially different from its description.

If you are uncertain about an item's eligibility, contact us before returning it.

Exchanges

If you would prefer another available style or variation, contact us first.

In most cases, the simplest exchange process is to return the eligible original item under this policy and place a separate order for the preferred product after or during the return process.

If the wrong item was sent to you, it will be handled as an incorrect-order issue rather than a preference-based exchange.

Refunds

After an eligible returned product reaches the designated return facility, it will be reviewed.

If the refund is approved, it will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to display the completed refund after we have issued it.

If you have not received an approved refund after the expected processing period, please contact service@prvoeian.com with your order number so we can review the transaction.

Original shipping charges are generally not refundable for preference-based returns unless otherwise required by applicable law or confirmed by us as part of the approved resolution.

European Union Orders

Where mandatory consumer-protection laws provide additional withdrawal, cancellation, return, or refund rights, those legal rights are not reduced by this policy.

For qualifying distance purchases delivered to consumers in the European Union, applicable law may provide a 14-day withdrawal right, subject to statutory conditions and exceptions.

If you believe a statutory withdrawal right applies to your order, contact us at service@prvoeian.com so we can provide the appropriate instructions.

Return Address

Our registered business address is not automatically our return warehouse.

Please do not send returns to our business registration address unless our customer support team specifically instructs you to do so.

Once a return request has been reviewed and approved, we will provide the appropriate return facility address and instructions for that return. The destination may depend on the product, fulfillment location, and circumstances of the request.