A beautiful accessory may be a small detail, but choosing the right one often comes with a few questions. We have gathered the things Prvoeian™ customers are most likely to want to know—from materials and styling to shipping, returns, and caring for your new piece.
About Prvoeian™
What is Prvoeian™?
Prvoeian™ is an accessories brand shaped around softness, texture, color, and a subtle sense of nostalgia.
Our collection brings together hair accessories, pendant necklaces, brooches, and statement earrings with a style that moves naturally between vintage influence and modern everyday dressing.
Velvet textures, woven details, botanical forms, satin-inspired pinks, warm neutrals, and softly aged metal tones are recurring elements in the Prvoeian™ aesthetic.
Prvoeian™ is owned and operated by Shenzhen Dingxinhui Technology Co., Ltd.
What makes the Prvoeian™ collection distinctive?
We like accessories that add character without overwhelming the person wearing them.
Some Prvoeian™ pieces are softly understated; others use fabric flowers, tassels, sculptural botanical forms, woven surfaces, or vintage-inspired details to create a stronger accent.
Rather than making every product look alike, we use a shared palette and design language to give the collection a recognizable warmth while allowing each accessory to keep its own personality.
Are your vintage-style pieces genuine antiques?
No, unless an individual product page specifically states otherwise.
Terms such as vintage-inspired, retro, and antique-look describe the visual character of a newly manufactured fashion accessory. They should not be interpreted to mean that an item is a historical antique.
Likewise, descriptions such as gold tone, silver tone, and imitation pearl describe the finish or material appearance and do not mean solid precious metal or natural pearl.
Choosing Your Piece
Will the color look exactly the same as it does on my screen?
We make reasonable efforts to present product colors clearly, but screens, display settings, photography, and surrounding light can influence how a shade appears.
This can be especially noticeable with velvet, satin-look textiles, resin, woven materials, and metallic finishes because they interact with light differently from flat surfaces.
Please use the product photographs, variation name, dimensions, and written description together when choosing your accessory.
How can I find the size or dimensions?
Where relevant, measurements are provided on the individual product page.
Because Prvoeian™ includes different types of accessories, sizing information varies by product. A headband may list its approximate width and length, while a necklace may show chain and pendant dimensions and earrings may list their approximate drop.
Please review those details before ordering if a particular size or proportion is important to you.
How should I care for my Prvoeian™ accessories?
A little gentle care goes a long way.
For textile accessories, avoid unnecessary soaking, strong cleaning agents, excessive heat, and rough handling. Fabric pieces should generally be kept dry and stored where their shape will not be crushed.
Fashion jewelry should be kept away from prolonged moisture, perfume, hairspray, household chemicals, swimming pools, and saltwater where practical. After wearing, gently wipe suitable metal surfaces with a clean, dry, soft cloth.
Always follow any product-specific care or safety guidance shown on the product page.
Orders & Payment
What currency do you use?
Orders are displayed and processed in United States Dollars (USD) unless the website or checkout clearly indicates otherwise.
Which payment methods can I use?
The payment methods currently available for your transaction will appear during checkout.
Depending on availability, these may include PayPal and eligible credit or debit card payment options.
Can I change or cancel an order?
If you notice a mistake or would like to request cancellation, contact service@prvoeian.com as soon as possible and preferably within 12 hours of placing your order.
We will check the order's fulfillment status when your request is received.
A request within 12 hours does not guarantee cancellation if preparation has already progressed to a stage where the order cannot reasonably be changed or stopped.
From Prvoeian™ to Your Door
How long does it take to prepare my order?
Orders normally require 2–5 business days for processing after payment has been confirmed.
During holidays, promotional events, or unusually busy periods, processing may take up to 6 business days.
This preparation period is separate from delivery time.
How much is shipping?
Our standard shipping fee under the current Shipping Policy is a flat $2.99 USD per order.
The applicable shipping charge is also shown during checkout before payment is completed.
When should my order arrive?
After dispatch, estimated delivery is generally:
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United States: 8–12 business days
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Canada, United Kingdom & Australia: 10–14 business days
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Other international destinations: 14–19 business days
These are estimated delivery windows rather than guaranteed arrival dates. Customs, public holidays, weather, transportation interruptions, and other circumstances can affect actual delivery.
Where does my order ship from?
Orders may be fulfilled from our own or partner facilities according to product availability and the delivery destination.
This means the facility handling your parcel may be different from our registered business address. We do not represent every Prvoeian™ order as locally shipped when that is not the case.
Will I receive tracking information?
Yes. Once your order has been dispatched and tracking information becomes available, a shipping confirmation will be sent to the email address associated with your order.
Tracking information may require 1–3 business days after dispatch to begin showing updates.
My tracking has stopped updating. What should I do?
A temporary pause does not automatically mean the parcel is lost.
If tracking remains unchanged for an extended period or your shipment appears unusually delayed, email service@prvoeian.com with your order number. We will review the available shipment information and help determine the appropriate next step.
Returns & Little Mishaps
Can I return an accessory if I change my mind?
Eligible items may be returned within 30 calendar days after delivery.
For a standard preference-based return, the item should remain unused, unworn, and in its original condition, with applicable packaging, tags, and components.
Please contact us before sending a return. Once approved, we will provide the appropriate return address and instructions.
For preference-based returns, the customer is responsible for the applicable return shipping cost.
What if my item arrives damaged, defective, or incorrect?
Please contact us and include your order number together with clear photographs or other useful information showing the issue.
If the item is confirmed to have arrived damaged, defective, incorrect, or materially different from its product description, we will provide an appropriate replacement, refund, or return solution without additional cost to you.
Should I send a return to the Prvoeian™ business address?
No—not unless our customer support team specifically instructs you to do so.
Our registered business address is not automatically our return warehouse.
After an eligible return request has been reviewed and approved, we will provide the correct return facility address and instructions for that particular return.
When will I receive my refund?
Once an eligible returned item has been received and inspected, an approved refund is issued to the original payment method within 5–10 business days.
Your bank, card issuer, or payment provider may require additional time to display the refund after it has been issued.
Still Wondering About Something?
Sometimes the easiest answer is a conversation.
Whether you are choosing between two styles, checking a product detail, looking for an order update, or need help after delivery, our customer support team is available to assist.
Email: service@prvoeian.com
Phone: +86 15794966596
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
When contacting us about an existing purchase, please include your order number whenever possible.
Prvoeian™ is owned and operated by Shenzhen Dingxinhui Technology Co., Ltd.
Small details make a piece personal. We hope finding the answers you need feels just as considered.