Shipping policy

Shipping Policy

At Prvoeian™, the care given to choosing an accessory should continue after checkout. This policy explains when your order is prepared, how long delivery generally takes, what shipping costs, and what to do if something unexpected happens along the way.

Preparing Your Order

Processing Time: 2–5 business days

After payment is confirmed, orders normally require 2–5 business days for order review, preparation, and packaging before dispatch.

During holidays, promotional periods, or unusually high order volumes, processing may require up to 6 business days.

Processing time is separate from the estimated delivery time shown below.

Shipping Fee: $2.99 USD per order

A flat $2.99 USD shipping fee applies to each order covered by this policy. Any applicable shipping charge will also be displayed during checkout before payment is completed.

Estimated Delivery

Once an order has been dispatched, estimated delivery times are:

Destination	Estimated Delivery After Dispatch
United States	8–12 business days
Canada, United Kingdom & Australia	10–14 business days
Other International Destinations	14–19 business days

These are delivery estimates rather than guaranteed arrival dates. Weekends, public holidays, customs procedures, severe weather, transportation disruptions, or other circumstances outside normal carrier operations may affect delivery.

Where Orders Ship From

Prvoeian™ orders may be prepared and dispatched from our own or partner fulfillment facilities according to product availability and the delivery destination.

The facility used to fulfill an order may therefore differ from our registered business address. We do not represent every order as being shipped from a local warehouse when that is not the case.

Where an order contains more than one item, products may occasionally be dispatched separately. When applicable, separate tracking information may be provided.

Tracking Your Accessories

Once your order has been dispatched and tracking information becomes available, a shipping confirmation will be sent to the email address provided with your order.

Tracking events may require 1–3 business days after dispatch to appear or update in the carrier's system.

A temporary pause in tracking does not necessarily mean that a parcel has been lost. If tracking remains unchanged for an extended period, contact us at service@prvoeian.com with your order number so we can review the available shipment information.

International Orders

International shipments may be subject to customs procedures or import requirements in the destination country.

Where duties, taxes, or import charges are imposed by local authorities and are not collected during checkout, the recipient may be responsible for those charges. Requirements differ by destination.

Customs clearance can also affect the final delivery date. If you need assistance understanding the shipping information available for your Prvoeian™ order, please contact us.

Order Changes & Cancellations

If you need to request a cancellation or correct shipping information, email service@prvoeian.com as soon as possible and preferably within 12 hours after placing your order.

We will review the status of the order when the request is received. If fulfillment or shipment has already progressed to a stage where a change cannot reasonably be made, we may be unable to modify or cancel the order.

Submitting a request within the stated period does not guarantee that an order can be stopped if it has already entered fulfillment.

Delayed, Lost, Damaged or Incorrect Deliveries

We do not consider our responsibility automatically ended simply because a parcel has been transferred to a carrier.

If your tracking has not updated for an extended period, the shipment appears unusually delayed, or you believe your parcel may be lost, contact service@prvoeian.com with your order number. We will review the available tracking information and work toward an appropriate resolution based on the circumstances.

If your Prvoeian™ item arrives damaged, defective, or incorrect, please contact us promptly after delivery. Include your order number and clear photographs or other relevant information showing the issue.

After reviewing the case, we may provide an appropriate replacement, refund, or return solution at no additional cost to the customer when the item is confirmed to have arrived damaged, defective, incorrect, or materially different from its description.

Please do not discard the affected item or its packaging until our support team has reviewed your request, as this information may help us resolve the issue.