Terms & Conditions

These Terms and Conditions apply to purchases made through Prvoeian™ and explain the commercial terms that govern orders, payments, shipping, cancellations, returns, and refunds.

Prvoeian™ is owned and operated by Shenzhen Dingxinhui Technology Co., Ltd. By submitting an order through our website, you agree to the transaction terms below together with the policies referenced here.

Placing an Order

Our product pages are intended to give you practical information about each accessory, including available styles, materials, dimensions, pricing, and care details where relevant.

Before completing checkout, please review the product selected, variation, quantity, delivery information, and order total.

An order is considered submitted when the checkout process has been completed successfully. An automated order confirmation acknowledges that we have received your order; it does not prevent us from contacting you if an order contains an obvious pricing error, unavailable item, incomplete delivery information, suspected unauthorized payment, or another issue that reasonably prevents fulfillment.

If we cannot fulfill an order after payment has been collected, we will provide an appropriate refund for the affected item or order.

Prices & Payment

Prices displayed by Prvoeian™ are shown in United States Dollars (USD) unless the website or checkout clearly indicates otherwise.

Available payment methods are displayed at checkout. Payment authorization and processing may be performed by third-party payment providers.

You are responsible for providing accurate billing and payment information and for using a payment method that you are authorized to use.

We do not ask customers to send complete payment-card numbers or security codes to us by ordinary email or telephone.

Product Presentation

We make reasonable efforts to present our accessories clearly and accurately.

Because products such as textiles, resin components, woven materials, decorative finishes, and fashion-jewelry elements can have visual characteristics that vary slightly, minor differences in texture, positioning, or appearance may occur where they are inherent to the material or production process.

Colors may also appear somewhat different depending on screen settings, lighting, and display technology.

Material descriptions are intended to identify products as they are sold. For example, an item described as an imitation pearl, gold-tone, silver-tone, or vintage-inspired accessory should not be interpreted as a natural pearl, solid precious metal, or genuine antique unless the individual product description expressly says so.

Nothing in this section limits your rights if a product is damaged, defective, incorrect, or materially different from its description.

Shipping

Orders normally require 2–5 business days for processing before dispatch. During holidays, promotional periods, or unusually high order volumes, processing may require up to 6 business days.

A flat $2.99 USD shipping fee applies to orders covered by our current Shipping Policy.

Estimated delivery after dispatch is generally:

• United States: 8–12 business days

• Canada, United Kingdom & Australia: 10–14 business days

• Other international destinations: 14–19 business days

Delivery estimates are not guaranteed arrival dates. Customs procedures, public holidays, weather, carrier disruptions, and other circumstances can affect actual delivery.

Orders may be fulfilled through our own or partner facilities depending on inventory and destination. Please review our Shipping Policy for tracking, fulfillment, international shipping, and delivery-issue information.

Customs & Import Charges

International orders may be subject to customs procedures, import taxes, duties, or other charges imposed by authorities in the destination country.

Where such charges are not collected during checkout, they may be payable by the recipient according to local requirements.

We do not control charges independently imposed by customs or other governmental authorities.

Changes & Cancellations

If you need to correct delivery information or request cancellation, contact service@prvoeian.com as soon as possible and preferably within 12 hours of placing the order.

We will review the fulfillment status when the request is received.

A request made within this period is not an automatic guarantee of cancellation. If fulfillment or shipment has already progressed to a stage where an order cannot reasonably be stopped or changed, the request may no longer be possible.

This does not affect return or other statutory rights that may apply after delivery.

Returns

Eligible products may be returned within 30 calendar days after delivery, subject to the conditions in our Return & Refund Policy.

For a standard preference-based return, products should generally remain unused, unworn, and in their original condition with applicable packaging and components.

Customers are responsible for return shipping costs for preference-based returns.

When an item arrives damaged, defective, incorrect, or materially different from its description, we will review the circumstances and provide an appropriate replacement, refund, or return solution without additional cost to the customer once the issue is confirmed.

Do not send a return directly to our registered business address unless our customer support team specifically instructs you to do so. Approved returns will receive the applicable return address and instructions.

Refunds

After an eligible returned product has been received and inspected, an approved refund will be issued to the original payment method within 5–10 business days.

Banks, card issuers, and payment providers may require additional time to post the transaction after the refund has been issued.

Preference-based returns generally do not include a refund of the original shipping charge unless required by applicable law or otherwise confirmed as part of the approved resolution.

Order Problems

If a parcel appears lost, tracking remains inactive for an unusually long period, or your order arrives damaged or incorrect, please contact us rather than assuming the matter cannot be reviewed.

Include your order number and, where relevant, photographs or other information that helps show the issue.

We will review the available order and shipment information and work toward an appropriate resolution based on the circumstances.

Legal Consumer Rights

These Terms and Conditions describe our standard commercial rules. They are not intended to exclude or restrict consumer rights that cannot lawfully be waived under applicable law.

Where mandatory consumer-protection rules provide you with additional cancellation, withdrawal, repair, replacement, return, or refund rights, those mandatory rights continue to apply.

Transaction Support

Questions about an order or these purchase terms can be directed to:

Prvoeian™
Owned and operated by Shenzhen Dingxinhui Technology Co., Ltd.

Email: service@prvoeian.com
Phone: +86 15794966596
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Business Address:
Unit 1604F, North Zone, Building 1, Kingkey Yujing Times Tower
Huanggekeng Community, Longcheng Subdistrict, Longgang District
Shenzhen

For returns, please obtain the appropriate return address and instructions from customer support before sending an item.